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OBJECTIVE
Seeking a challenging, growth-oriented position where an intimate knowledge of network security can effectively contribute to the successful and profitable operation of an organization.
QUALIFICATIONS SUMMARY
Highly creative and client-focused Information Technology Professional with over four years of industry experience spanning the design, implementation, configuration, and support of LAN/WAN network security solutions for companies. Knowledge of TCP/IP, relationship management, security event analysis, and problem resolution skills as well as outstanding organizational, multitasking, and team building skills. Proven ability as a resourceful coordinator, quick to learn new skills in fast-paced IT environments.
PROFESSIONAL EXPERIENCE
Network Security
Analyst June 2010 - PRESENT
XYZ Consultants
Proficient in researching traffic patterns to identify false-positives and/or malicious traffic within IDS (Intrushield, TippingPoint, etc), IPS (Snort), scanners (Qualis), proxy (BlueCoat) and firewalls (CheckPoint, ASA, PIX, and Netscreen)
Ability to analyze a large volume of security events while maintaining a high quality of analysis
Identified data in firewall events to assist in troubleshooting
Assisted with IDS and IPS Security Event tuning and noise reduction
Proficient in suppressing messages on Firewall modules per customer and/or internal request
Proficient with the SourceFire IDS/IPS to update devices and perform health checks
Worked out of a SOC inbox and organized and routed issues to appropriate party in priority
Performed searches within Remedy to identify historical traffic for customer requests and/or internal needs
Worked out of Remedy on a daily basis to manage ticket, customer accounts, and device inventory
Proficient in handling multiple work queues in priority and escalated matters when appropriate
Provide excellent customer service and always receive positive feedback from management
Strong documentation and report creation skills
Act as a mentor to others on shift
HELP SUPPORT OCTOBER 2009 - June 2010
XYZ Consultants
Installed and troubleshot Snare Syslog configurations on high valued windows machines
Installed new servers / new applications on existing servers in support of internet and intranet environment
Install, configure, troubleshoot and maintain local area networks including workstation connectivity via hardware and software
Built and fixed computers by assembling and replacing components
Submitted firewall policy change requests to the firewall administrators
Developed system/network documentation
Received employee-of-the-month for providing excellent customer service
ADMINISTRATOR (Five Month Contract) APRIL 2009 - AUGUST 2009
XYZ Consultants
Responsible for troubleshooting network connectivity issues between client and partner machines
Addressed network topology and architectural issues
Responsible for installing Windows XP on new hire and client machines
Installed and configured network printers, fax machines, and projectors
Performed network administration and solve miscellaneous PC hardware and software issues.
Kept inventory for all office devices and machines
Follow all policies, procedures, and practices for office maintenance and operations
TECHNICIAN JULY 2008 - APRIL 2009
STU Consultants
Deliver and picked up, troubleshot, diagnose, and perform basic repairs on computer components
Staged mail servers with Windows 2003 Server
Participated in the conversion of 100 PCs from Windows 2000 to Windows 2003
Troubleshot local area network configurations and resolved hardware & software setups
Recommended policies and procedures for managing, maintaining, and supporting the Intranet/ Internet usage
Supported local area networks. Provided technical support and conducted test evaluation of new systems.
Provided hardware specifications for purchase orders
ADMIN ASSISTANT (INTERNSHIP)
JULY 2007 - JULY 2008
BRACTECH - SPRINGFIELD, VA
Designed and installed small Windows XP based LANs for business clients
Performed PC and network repairs on equipment
loaded software and upgraded user workstations as needed
Troubleshot and resolved many user issues
Maintained documentation on all completed assignments and configuration changes
Performed network testing and base lining
EDUCATION
Planning to pursue a Information Security degree at ABC College
o August 2005 - May 2006
o Pursued an education in Business Administration with a concentration in Management
REFERENCES
Available upon request
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